This page has been updated as of 10/31/2023 as many of the issues reported are not occurring any longer: Bank of America, Netflix, Consumer Cellular, Amazon, Gmail issues previously reported are not an issue now.

You want to change the email address associated with your NordVPN account.

You need to have your last payment information available: amt and date of last payment; 1st 6 and last 4 digits CC; CC expiration date.
Visit https://support.nordvpn.com/hc/en-us/articles/19482546152977-How-can-I-change-my-registration-email-address

My iPad is running iPadOS 17.1 as of 10/31/2023. Often after I wake it from sleep (I had closed the case and reopened it), I see lack of response to anything Internet. My WiFi is connected, but when I check my VPN service (NordVPN) I see one of these:

• It's connected but has only been connected 1-3 seconds
• It's connected but it's stuck requesting an IP address

and in either event as I said I'm getting no Internet traffic.

This is a major annoyance to me as the “requesting IP address” situation many times never resolves.

I've “solved” this by: reporting that I'm not happy with the VPN server, then searching for a VPN server using a number like 45, and clicking on the ones from United States (my location): click on one (maybe 4512), wait 5 seconds (no connection), click on another (maybe 4514), wait 5 seconds, and repeat until eventually one of them connects and gives me an IP address.

This may take a minute or more often I've found it takes 5 or more minutes of this.

Have you experienced this problem? I've contacted NordVPN and they tell me to change my protocol from “use recommended” to “NordLynx” to “OpenVPN(UDP)” to “OpenVPN(TCP)” round-robin (telling me to switch from whichever I'm using to another one), but the problem doesn't stop happening.

See my earlier comments, below

Annoyances/issues other than the above.

20190424.2130

1. Please open System Preferences, then click Network and choose Advanced.
2. After that select DNS at the top of the window and then remove all entries on the left panel by selecting them one by one and clicking the - sign. [there was only 192.168.1.1, it couldn't be deleted, and it disappeared when I did next step.]
3. Then add our DNS addresses: 103.86.96.100 and 103.86.99.100 by clicking the + sign.
4. Lastly, click OK and Apply.
5. Try these changes, this should increase the stability of NordVPN on your Mac.

(This did not prevent a disconnect.)

If you will still be having problems, try getting NordVPN from our website, OpenVPN version and check stability of that one too.

[smi] Still had problems; not trying OpenVPN just yet. Tried setting Connect on demand. (Preferences > Network. Select NordVPN IKE. See Connect on demand.)

From NordVPN Linux site
Get and install: See the site.

To access the NordVPN client settings, use Terminal.

I experienced this in late 12/2022 and early 1/2023 on iPad and MacOS. Changing to OpenVPN(TCP) worked every time.

1. Make sure your account is active
2. Make sure your application is up-to-date
3. Try switching to TCP connection protocol.
   • In the NordVPN application, clock on the settings button (gear icon, or settings button on lower-left corner of app)
   • in General tab, under VPN Protocol, select OpenVPN (TCP) protocol

See https://support.nordvpn.com/Connectivity/Troubleshooting/1047408692/Unable-to-connect-to-NordVPN-servers.htm it has steps for Windows, Android, iOS, Linux, and macOS. Above is based on iOS and macOS.