bnug20230404
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| bnug20230404 [2023.04.04 09:26] – created Steve Isenberg | bnug20230404 [2023.04.04 09:31] (current) – Steve Isenberg | ||
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| + | ~~NOCACHE~~ <fc # | ||
| =====Notes for the April 4, 2023 meeting===== | =====Notes for the April 4, 2023 meeting===== | ||
| - | A Guide to Business and Succession Issues | + | ====A Guide to Business and Succession Issues===== |
| - | by Adam Frost, coordinator, | + | by Adam Frost, coordinator, |
| - | A discussion about the business side of the computer technology helping profession | + | //A discussion about the business side of the computer technology helping profession// |
| - | Introduction: | + | ====Introduction==== |
| So you’ve decided to become a computer support person. Maybe you work for a company providing technical support or maybe you are running your own business to help individuals and companies succeed with their technology needs. | So you’ve decided to become a computer support person. Maybe you work for a company providing technical support or maybe you are running your own business to help individuals and companies succeed with their technology needs. | ||
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| * help with the books | * help with the books | ||
| * help with equipment | * help with equipment | ||
| - | |||
| - Your personal life | - Your personal life | ||
| * priorities—make sure the most important people and tasks get attended to first | * priorities—make sure the most important people and tasks get attended to first | ||
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| * Planning for retirement. Savings, Annuity, life insurance, stocks/ | * Planning for retirement. Savings, Annuity, life insurance, stocks/ | ||
| - | Now that your life is in order you need to address the business side of your business. | + | ===Now that your life is in order you need to address the business side of your business.=== |
| - Business structures and plumbing | - Business structures and plumbing | ||
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| - Finding quality customers and quality work | - Finding quality customers and quality work | ||
| - | Co-workers | + | ===Co-workers=== |
| - | 1. The challenges and joys of hiring, supervising, | + | |
| - | 2. Independent contractors and W-2 employees | + | |
| - | 3. Workers comp insurance | + | |
| - | 4. Forming a healthy financial relationships with co-workers | + | |
| - | 5. Helping your customer adjust to co-workers, and vice versa — so both succeed (see: Referrals, above) | + | |
| - | Colleagues | + | ===Colleagues=== |
| - | 1. Healthy competition | + | |
| - | 2. Tact and help | + | |
| - | 3. What to do when you have issues working with a colleague | + | |
| - | Vendors | + | ===Vendors=== |
| - | 1. Finding vendors, how to select the best ones | + | |
| - | Methods to make the vendor relationship work (getting what you need) | + | |
| - | 2. Tactics for using tech support well | + | |
| - | 3. Kickbacks and fair-share fees. Joys and perils | + | |
| - | Challenging cases | + | ===Challenging cases=== |
| - | 1. Customer is difficult to work with | + | |
| - | Fixing the problem | + | |
| - | Deciding when to drop a customer | + | |
| - | 2. The customer who wants help with security—but not too much please | + | |
| - | 3. The nervous customer—helping with structure | + | |
| - | 4. Challenges of working at people’s houses and offices | + | |
| - | 5. When something very bad has happened—what you can learn from rabbis, priests, imams, and funeral directors | + | |
| - | 6. helping long-term growth | + | |
| - | 7. building and maintaining long-term business relationships | + | |
bnug20230404.1680625598.txt.gz · Last modified: 2023.04.04 09:26 by Steve Isenberg