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home_auto_insurance [2026.04.15 13:43] – Steve Isenberghome_auto_insurance [2026.04.15 13:56] (current) – [A Quick Tip on Quotes] Steve Isenberg
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 ==== Amica Mutual (Auto & Home) ==== ==== Amica Mutual (Auto & Home) ====
 Amica is frequently cited as the gold standard for customer service in Massachusetts. Amica is frequently cited as the gold standard for customer service in Massachusetts.
 +  * [[https://www.amica.com|amica.com]]
   * **Claims Experience:** Ranked #1 in the 2025 J.D. Power Home Insurance Study.   * **Claims Experience:** Ranked #1 in the 2025 J.D. Power Home Insurance Study.
   * **Complaint Index:** 0.62 (significantly better than the national average).   * **Complaint Index:** 0.62 (significantly better than the national average).
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 ==== The Andover Companies (Home) ==== ==== The Andover Companies (Home) ====
 A regional specialist focusing on New England properties. A regional specialist focusing on New England properties.
 +  * [[https://www.andovercompanies.com|andovercompanies.com]]
   * **Claims Experience:** Uses local adjusters familiar with Eastern MA construction.   * **Claims Experience:** Uses local adjusters familiar with Eastern MA construction.
   * **Complaint Index:** One of the lowest recorded by the MA Division of Insurance.   * **Complaint Index:** One of the lowest recorded by the MA Division of Insurance.
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 ==== Progressive (Auto) ==== ==== Progressive (Auto) ====
 The choice for the budget-conscious and tech-forward user. The choice for the budget-conscious and tech-forward user.
 +  * [[https://www.progressive.com|progressive.com]]
   * **The Claim Experience:** Excellent “ease of use” via the app, but potentially slower human follow-up.   * **The Claim Experience:** Excellent “ease of use” via the app, but potentially slower human follow-up.
   * **Pros:** Highly competitive rates for auto; “Name Your Price” tool.   * **Pros:** Highly competitive rates for auto; “Name Your Price” tool.
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 ==== Liberty Mutual (Auto & Home)==== ==== Liberty Mutual (Auto & Home)====
 A major presence in the Boston area with a wide variety of policy types. A major presence in the Boston area with a wide variety of policy types.
 +  * [[https://www.libertymutual.com|libertymutual.com]]
   * **The Claim Experience:** Better-than-average claims satisfaction scores (J.D. Power 717/1000).   * **The Claim Experience:** Better-than-average claims satisfaction scores (J.D. Power 717/1000).
   * **Pros:** Specialized “New Car Replacement” and ”Accident Forgiveness” programs.   * **Pros:** Specialized “New Car Replacement” and ”Accident Forgiveness” programs.
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 ==== Farmers (Auto) ==== ==== Farmers (Auto) ====
 A balance between national resources and a local agency model. A balance between national resources and a local agency model.
 +  * [[https://www.farmers.com|farmers.com]]
   * **The Claim Experience:** Known for ”Claims Perks” like disappearing deductibles.   * **The Claim Experience:** Known for ”Claims Perks” like disappearing deductibles.
   * **Pros:** Stronger focus on home insurance customization for MA properties.   * **Pros:** Stronger focus on home insurance customization for MA properties.
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 ==== Safety Insurance (Auto & Home) ==== ==== Safety Insurance (Auto & Home) ====
 +  * [[https://www.safetyinsurance.com|safetyinsurance.com]]
   * **Status:** An independent, publicly traded company (Nasdaq: SAFT).   * **Status:** An independent, publicly traded company (Nasdaq: SAFT).
   * **Focus:** Regional specialty. They only write policies in MA, ME, and NH.   * **Focus:** Regional specialty. They only write policies in MA, ME, and NH.
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 ==== MAPFRE Insurance (Auto & Home) ==== ==== MAPFRE Insurance (Auto & Home) ====
 The largest auto insurer in the state, offering widespread regional support. The largest auto insurer in the state, offering widespread regional support.
 +  * [[https://www.mapfreinsurance.com|mapfreinsurance.com]]
   * **Status:** A subsidiary of a global Spanish conglomerate.   * **Status:** A subsidiary of a global Spanish conglomerate.
   * **Focus:** Formerly **Commerce Insurance**, they are the largest auto insurer in MA.   * **Focus:** Formerly **Commerce Insurance**, they are the largest auto insurer in MA.
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   * **Claims Experience:** Extensive network of preferred shops in the Boston and Worcester areas.   * **Claims Experience:** Extensive network of preferred shops in the Boston and Worcester areas.
   * **Pro:** ”Selection Service” provides a streamlined, one-stop repair process.   * **Pro:** ”Selection Service” provides a streamlined, one-stop repair process.
 +  * Ensure you select ”Massachusetts” on their homepage, as they were formerly the **Commerce Insurance Company** and have state-specific portals for the MA Registry of Motor Vehicles.  
   * The #1 largest writer of both lines combined in MA.   * The #1 largest writer of both lines combined in MA.
  
 ==== GEICO (Auto) ==== ==== GEICO (Auto) ====
 A dominant national carrier with a massive presence in the Massachusetts market. A dominant national carrier with a massive presence in the Massachusetts market.
 +  * [[https://www.geico.com|geico.com]]
   * **The Claim Experience:** Highly streamlined through their mobile app; “Auto Repair Xpress” simplifies the process in high-density areas like Eastern MA.   * **The Claim Experience:** Highly streamlined through their mobile app; “Auto Repair Xpress” simplifies the process in high-density areas like Eastern MA.
   * **Pros:** Consistently among the lowest rates for single-vehicle policies.   * **Pros:** Consistently among the lowest rates for single-vehicle policies.
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 ^ Company ^ Focus ^ Rating (1-5) ^ J.D. Power Score ^ Complaint Index ^ Claim Style ^ Primary Strength ^ ^ Company ^ Focus ^ Rating (1-5) ^ J.D. Power Score ^ Complaint Index ^ Claim Style ^ Primary Strength ^
 | Amica    |Auto&Home| 5.0 | 773 | 0.62 | High-touch |Reliability| | Amica    |Auto&Home| 5.0 | 773 | 0.62 | High-touch |Reliability|
-| Andover  |Home| 4.8 | 760* | Very Low | Specialized |Local Expertise; * JD Power score is estimated| +| Andover  |Home| 4.8 | 760* | Very Low | Specialized |Local Expertise| 
-| Safety   |Auto&Home| 4.4 | 740* | 0.00 | Local Network |Rate stability, local network; * JD Power score is estimated|+| Safety   |Auto&Home| 4.4 | 740* | 0.00 | Local Network |Rate stability, local network|
 | Farmers  |Auto| 3.9 | 715 | 0.85 | Agent-based |Agent Support | Farmers  |Auto| 3.9 | 715 | 0.85 | Agent-based |Agent Support
 | GEICO    |Auto| 3.6 | 705 | 1.45 | Digital-first |Low premiums and fast app-based claims| | GEICO    |Auto| 3.6 | 705 | 1.45 | Digital-first |Low premiums and fast app-based claims|
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 | Liberty Mutual|Auto&Home| 3.2 | 689 | 3.41 | Customization |Add-on perks| | Liberty Mutual|Auto&Home| 3.2 | 689 | 3.41 | Customization |Add-on perks|
  
-This research uses several ways to measure insurance quality.+**Understanding the Asterisk (*)** In this comparison table, an asterisk next to a score (e.g., 760*) signifies that the company is **Unranked** in national J.D. Power studies. 
 +  * **Reason:** Regional specialists like **Safety** and **Andover** do not meet the national market-share threshold for official ranking. 
 +  * **Calculation:** The numbers provided are **Estimated Scores** based on local Massachusetts customer satisfaction data and NAIC complaint ratios.  
 +  * **Reliability:** Despite being ”unranked” nationally, these companies often outperform national giants within the Massachusetts market. 
 + 
 +**This research uses several ways to measure insurance quality.**
   * Rating (1-5) is a summary rating, a simplified ”overall” grade created for this guide.   * Rating (1-5) is a summary rating, a simplified ”overall” grade created for this guide.
     * 5.0 = Best in Class     * 5.0 = Best in Class
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     * Above 2.0: Bad score     * Above 2.0: Bad score
  
-To choose the best insurer, look for a **High Satisfaction (J.D. Power) Score** and a **Low Complaint Index**.+**To choose the best insurer**, look for a **High Satisfaction (J.D. Power) Score** and a **Low Complaint Index**.
  
 > A ”0.00” Complaint Index is the “Gold Medal”—it means that for that specific year and state, not a single valid complaint was logged against the company. > A ”0.00” Complaint Index is the “Gold Medal”—it means that for that specific year and state, not a single valid complaint was logged against the company.
  
 > A 5-star rating (like the one given to Amica) corresponds to a J.D. Power score in the high 700s. A 3.2-star rating (like Liberty Mutual) corresponds to a score below the industry average. > A 5-star rating (like the one given to Amica) corresponds to a J.D. Power score in the high 700s. A 3.2-star rating (like Liberty Mutual) corresponds to a score below the industry average.
 +
 +====A Quick Tip on Quotes====
 +When you visit these sites:
 +  * **Safety** and **Andover** primarily sell through Independent Agents. Their websites will often help you find an agent in your specific town (like Lexington or Arlington) who can give you a personalized quote.
 +  * **Amica**, **GEICO**, and **Progressive** are ”Direct” writers, meaning you can usually get a full quote and buy the policy entirely through their website without speaking to an agent.
  
 ===== Key Takeaways ===== ===== Key Takeaways =====
home_auto_insurance.1776285790.txt.gz · Last modified: by Steve Isenberg