The "To Keep Up" Wiki

Based on information from BOLLI and Brandeis. Used without permission.

• Try not to sit with a window behind you, or your face will be in darkness. Lighting should come from in front of you or from the side, in order to best light your face. The intent is to set up your image so that your face and your reactions can be seen and make the meeting more personal.
• Set up your computer on a stable surface, like a table, counter, or desk. If placed on an unstable surface, such as your legs or a pillow, your image on the screen will keep jiggling, which is distracting to others.
• Place your computer roughly an arm’s length away from you, so that your face and part of your upper body will be visible.
• When you start ZOOM, you will be asked if you want to “Join with video”. This is a good time to check your image and make adjustments before you click the button.
• If you are using an iPad, prop it up so your face is in the frame. Set the iPad horizontally in front of you for a full image. Click here for more information on using Zoom on an iPad.

Running into problems?

• Close applications on your computer. This should provide more power to your video functioning. You may want to restart your computer before joining the meeting.
• If you run into problems that you cannot easily solve, try restarting ZOOM. If that doesn’t work try restarting your computer.

• Be sure to mute your microphone as soon as you sign on and whenever you are not speaking. You can mute the microphone by clicking on the microphone icon on the bottom left of your screen or by clicking “Mute” on your small video image.
• If you are using two devices in the same meeting, you MUST mute one of them or your two devices will cause an echo.
• It is very important to avoid background noise. It is very distracting to others if you don’t mute your microphone. Common oversights include audible eating, side conversation, anything phone-related, and pet-related noise.
• Zoom has a video that can help configuring your computer audio and camera. click here

  If you want to speak, physically raise your hand and wave; or if your meeting leader has suggested it, consider using the “raise hand” feature that is available at the bottom center of your screen.  
  To ask questions silently, consider the “Chat” feature on the bottom and center of your screen. [[https://support.zoom.us/hc/en-us/articles/203650445-In-Meeting-Chat|Zoom has instructions on using chat in a Zoom session]]

• Pay attention to the meeting speakers
• Remain quiet except when you are speaking or asking a question
• Be courteous when asking a question (raise hand and wait to be acknowledged before speaking, for example)
• If you can, don't hide yourself or post a photo
• If you need to leave a meeting, please don't disturb others who are still in the meeting